Our software rescue services are designed to comprehensively address your software challenges and restore your systems to optimal functionality. We follow a structured approach throughout our collaboration, ensuring alignment with your objectives and adapting to any shifts in priorities along the way. Transparency and data-driven decision-making are at the core of our process, empowering you with the insights you need to make informed choices.
IT audit
We begin by conducting a complete evaluation of your infrastructure, software, and processes to establish a baseline. Through this audit, we identify potential risks and present transparent results.
Transition plan
Next, we develop a detailed plan presenting iterative steps aimed at swiftly restoring services to the agreed-upon levels outlined in the SLA. You’ll receive regular progress reports to keep you informed every step of the way.
Continuous support
Once the audit and transition phases are completed, we seamlessly transition into providing ongoing application support, ensuring smooth “business as usual” service delivery.
In need of service recovery?
If you’re encountering challenges with your current application support services, our Software Rescue Service is here to assist. Here are some common issues we address:
- Service quality falling below expectations or contractual agreements
- Previous support teams lacking the necessary expertise to maintain applications effectively
- Absence of post-development support or succession planning for application maintenance
- SLAs/KPIs not being met or adherence to ITIL best practices lacking
- Communication breakdowns, governance issues, and transparency gaps with current vendors
- Lack of continuous improvement initiatives
- Abandonment of software by previous vendors or their closure
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