Support & maintenance
Support and maintenance that keeps your software healthy
Software isn’t finished when it launches. It needs keeping up to date, secure and bug-free – and it needs someone who answers when something goes wrong. We provide SLA-backed support and maintenance for systems we built and for systems we didn’t – including ones we’ve taken over from previous suppliers.
Is this you?
You’ll recognise some of this
You don’t need everything below to be true. One is usually enough.
- You need reliable support, not best-effort maintenance.
- Your current provider is slow, unclear, or has gone quiet.
- You inherited a system and want a safe pair of hands to look after it.
- You want the same team to keep improving the software, not just keep it alive.
What we do
How we approach it
We provide a proper helpdesk, published SLAs and a stable team that gets to know your system deeply. Routine work – bug fixes, upgrades, patching, monitoring – sits alongside proactive improvement, so your software stays healthy rather than just running. When something goes wrong, you get a real person, not a queue.
Proof
Related work
HealthNet Homecare
HealthNet Homecare (UK) Ltd delivers clinical homecare to a large national patient base. We provide a multitude of software services across their operation – from patient-facing and clinician-facing portals to a mobile app – in a partnership built to run reliably at scale.
SEMPX / SEMP
SEMP needed a new partner to take over the maintenance and ongoing development of SEMPx – a highly complex, large-scale platform for managing major engineering projects. We got up to speed fast, took control of the infrastructure and licensing, and became the team that keeps it running and moving forward.
FAQ
Common questions
Get your software properly looked after
Tell us about the system and how you use it, and we’ll propose a support package that fits.
Or call us on 020 3433 1452
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