Case study – Fintech / lending
End-user documentation for kennek’s lending platform
kennek is an end-to-end operating system for lenders and credit investors – built by credit experts and offered as SaaS. As they rolled out the platform, they urgently needed a clear user manual for their end users. We delivered it, on time and to spec.
The challenge
kennek were in the middle of rolling out their new lending platform and needed high-quality end-user documentation, quickly – the kind of clear, accurate manual that helps users get to grips with a sophisticated product without friction.
What we did
We produced high-quality documentation aligned closely with kennek’s requirements. We worked efficiently and delivered everything on time – and, by their account, our personable approach and flexibility made for a productive, easy engagement.
The outcome
kennek got the clear, accurate end-user documentation their rollout needed, delivered on schedule – supporting a smooth launch of their platform.
Extremely efficient, diligent and professional team. We were impressed with their personable approach and flexibility.
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