Taking over and modernising Reeson Care Homes’ management system

What we inherited

Reeson Care Homes rely on a bespoke application to run their business – managing residents’ records, supporting HR processes, and cutting down the paperwork and manual errors that come with running care across multiple locations. It’s the kind of system a business depends on every day. They needed a new supplier who could take it on quickly, get to grips with a genuinely complex codebase, and take responsibility for it – fast.

What we did

We took the system on and got to know it properly before changing anything. First, we stabilised it: we resolved numerous bugs that had been left in the system, restoring the reliability Reeson needed day to day. Then we tackled the technology underneath. The system had fallen well behind on its core frameworks, which is a risk to security, to hiring, and to the ability to make any change safely. We carried out a major upgrade – from Angular v10 to v17, and from .NET Core v3 to v8 – bringing it right up to current, supported versions. We also introduced a much-improved business-analysis process. Previously the burden of preparing system documentation had fallen on the client; we took that on, so that changes are properly specified and Reeson are freed from work that was never really theirs to do. With the system stable, current and well-documented, we then built several completely new modules, extending what the application does for the business.

Where it is now

Reeson Care Homes run on a system that is stable, secure, on fully supported framework versions, and still growing. What began as an urgent takeover has become a long-term partnership – and the client is free of the documentation burden they used to carry.